Category

Process

Living & learning

I am currently studying for a micro-credential in Organisation Design and Development with Open University. There is a fantastic mix of what I already know, what I thought I knew, and completely new information. In the latter category is the fact that the International Organization for Standardization (ISO) has established principles that characterise a human-centred organisation. ISO 27501:2019...

From agency to enterprise

Four years ago to the day, after a significant portion of my career working in agencies and consultancies, I made a shift into enterprise products. To be specific, I now work in the complex world of infrastructure automation. It was a jarring transition, not only from UX project work in an agency to product – but to an enterprise product.  Like many designers, I used to sit...

Designing systems, not UI

Graphical representation of a computer displaying an alert

I’ve written a piece for the Puppet blog on the thinking behind an alerts & notifications system for a new product. I’ve had great feedback on the article, which serves to remind me that I should lift the lid a little more often on the work we’re doing. Covey’s prioritisation matrix is referenced as part of the piece. This is, of course, a commonly known and commonly...

UX Bookclub Belfast, Feb 2018

This time round we had Donna Lichaw (@dlichaw) talking about her book The User’s Journey: Storymapping Products that People Love. Donna has a background in screenwriting, and carried over the idea of mapping out story from the world of film as she transitioned into products. In the book we’re offered examples from film & TV (Back to the Future and Breaking Bad fwiw), then examples of how that...

One-eyed kings: the masters of innovation

One sure way to spice up any conversation around design or innovation is to note that Apple have never invented any device. While it may be met with some resistance, the fact remains that they didn’t invent the PC, nor the MP3 music player. They are not responsible for the tablet computer, the smartphone or indeed the smartwatch. For all of their (deserved) reputation as innovators, Apple have...

About

In My Experience is the personal blog of Rick Monro, a designer & researcher in Belfast, N. Ireland

@monro on Twitter