Category

Design

Living & learning

I am currently studying for a micro-credential in Organisation Design and Development with Open University. There is a fantastic mix of what I already know, what I thought I knew, and completely new information. In the latter category is the fact that the International Organization for Standardization (ISO) has established principles that characterise a human-centred organisation. ISO 27501:2019...

Most of your users would rather be doing something else.

Frustrated man stares at his computer

‘Tool soup’ is a term I first heard while designing for developer experience.  It describes the extensive toolset that developers today rely on to get their work done. The implication of the phrase is this: no matter how central you think your application is to a user’s life, they likely spend only minutes in it before dealing with something else.  The phrase came to mind recently as I...

Design for dignity

A senior citizen using a tablet computer.

In 2007, Dr. Richard Buchanan published a seminal essay reflecting on the ability of design to play a meaningful role in society. In it, he wrote: “Human-centered design is fundamentally an affirmation of human dignity. It is an ongoing search for what can be done to support and strengthen the dignity of human beings as they act out their lives in varied social, economic...

From agency to enterprise

Four years ago to the day, after a significant portion of my career working in agencies and consultancies, I made a shift into enterprise products. To be specific, I now work in the complex world of infrastructure automation. It was a jarring transition, not only from UX project work in an agency to product – but to an enterprise product.  Like many designers, I used to sit...

Your product’s biggest competitor may not be what you think

Yoghurt maker in a gift box

Several years ago, I was given a yoghurt maker as a Christmas gift. A (nameless) relative had been quite astute, having heard me remark on at least a couple of occasions “yeah, we take yoghurt on our breakfast now…”  Maybe they had heard it too much. Having identified what appeared to be a need, they presented us with a shiny, new yoghurt maker.  Sadly the gift went unused. The...

About

In My Experience is the personal blog of Rick Monro, a designer & researcher in Belfast, N. Ireland

@monro on Twitter