UX Scotland 2018

One of the UK’s premier UX conferences once again delivered the goods in 2018, with an impressive roster of speakers and talks. As ever with conferences put together by the team at Software Acumen, the scope and remit of the schedule pushed the boundaries of the subject matter over three days.

I was reprising my role as a speaker, with a session outlining some of my work at Puppet on day one of the conference. From then on, I was able to relax and take in some fantastic education and information from the assorted collection of practitioners.

Highlights were difficult to pinpont, and in many ways it seems unfair to do so. That said, with up to 3 concurrent tracks, the number of talks to take in was limited, so here’s what I managed.

Soren Engelbrecht
How to create a user-centered ‘digital ecosystem’ across devices

Adrian Howard
The User Experience of Management

Gregg Bernstein
Be more certain: a practical approach to research practice

Llara Geddes
Leveraging customer service expertise to improve UX
(no slides available)

Jessica Cameron
Statistics for UX professionals

Honorable mention: Chris Taylor
We need to talk about data

So those were my talk highlights. Delightfully, my talk managed to make others’ shortlist of highlights, and I’m going to blow my own trumpet here and link to them.

Gavin Anderson of the Univeristy of Edinburgh offered summary of my talk was extremely gratifying, in that he picked out some points and themes that I hadn’t even planned in the talk. Thank you, Gavin. https://website-programme-blog.is.ed.ac.uk/ux-scotland-2018-write-up/

I also managed to sneak into Cole AD‘s shortlist of highlights http://cole-ad.co.uk/ux-scotland-conference/

Something else I was happy to be able to do this year was set up a series of shared Google docs to crowdsources notes. While the uptake on these was low (very low…), I was happy to do it, having benefitted from Vicky Teinaki‘s initiative in 2016. Fwiw my notes are available from here: https://docs.google.com/spreadsheets/d/1kMuFdzOO0FJErEIz6n-DcdlKPS7cM-fp55MKg89M5hw/edit?usp=sharing

I’ll be back at the conference. Certainly as a participant, and if I’m fortunate, as a contributor. The lineup never fails to deliver practical insights and ‘a-ha’ moments. Kudos to Software Acumen for another quality year.

UX Belfast meetup, May 2018

The Belfast UX bookclub meetups continue, and 30 May gathering had author Sara Wachter-Boettcher taking questions and providing insights on ’Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech’.

Images from UX Belfast meetup, May 2018
Images from UX Belfast meetup, May 2018

This marked the twentieth UX Belfast meetup I’ve organised and, significantly, the best attended. A partnership with Women in Tech Belfast for the evening contributed hugely to that milestone. That said, interest in the group is rising rapidly, with over 220 members on the Meetup.com page at time of writing.

Sara’s book made Fast Company’s Top 10 Business & Leadership books of 2017, and Wired’s Top Tech books of 2017. Although a relatively short read, Sara has managed to gather a shocking number of case studies and examples where technology might be successfully delivering ‘engagement’ with users but letting humans, even society, down in the process.

Further information on the book, as well as Sara’s work as an independent content and UX consultant, can be found at her website http://www.sarawb.com.

Huge thanks to partners for the evening, Women in Tech BFS. Thanks also to PuppetBelfast for providing the great venue and refreshments, Slice app for the copious amounts of pizza and to WW Norton UK for discounts and copies of the book to give away.

To thank Sara for her time, a donation has been made to local charity, WomensTec. For more information visit http://www.womenstec.org

UX Bookclub Belfast, Feb 2018

This time round we had Donna Lichaw (@dlichaw) talking about her book The User’s Journey: Storymapping Products that People Love.

Donna has a background in screenwriting, and carried over the idea of mapping out story from the world of film as she transitioned into products. In the book we’re offered examples from film & TV (Back to the Future and Breaking Bad fwiw), then examples of how that transposes to design.

The storymapping model ©2018 Donna Lichaw

The storymap always follows this pattern (above), the challenge is then to populate the story with the most critical elements of the user experience. N.B. Although Campbell’s ‘Hero’s Journey’ is referenced, that isn’t the central model or focus of the book.

Examples of effective application of the technique included Donna’s own experience with FitCounter, where rate of retention during onboarding doubled, despite extending signup from 5 to 15 steps! Another example given is the signup experience of Twitter during it’s major growth period.

During Q&A Donna suggested storymapping was another tool that could work alongside more traditional methods; in practice I anticipate it will take significant buy-in from an early stage, right across the team. Potentially it might impinge or negate completely many accepted UX practices. For instance, some terms that Donna makes use of might be a formula for ambiguity in the UX vs agile conundrum, not least the definition of “stories” itself.

That said, Donna didn’t get caught up in semantics; the book is simply advocating for increased shared understanding, using story – in a holistic sense – as the agent to establish clarity for project goals. It’s a relatively short read, and makes a compelling case for storymapping to bring something fresh to product discussions. It’s but a short step away from experience mapping and traditional user stories; a consolidation of disparate elements under the banner of story.

If you have time, this is an excellent video of Donna’s presentation at Mind The Product in London, 2016.

Check the resources Donna has provided on her website.

Donna Lichaw appears at UX Bookclub Belfast

A quick history of UX Bookclub Belfast: started around 10 years ago and hosted by an agency named Front. They were acquired by Monotype in 2012 at which point myself and few others took up as organizers, until early 2016 when it ran out of suitable venues… and interest. FF to late 2017 and we held the first rebooted bookclub (now with added Meetup.com!)

UX Scotland 2014

It’s a couple of weeks already since UX Scotland; such is the pace of work these days that my brain has barely had time to process the whole experience.

I was again delighted to speak at the conference, which remains a favourite of all UX-related gathering I’ve been fortunate enough to attend. Without repeating every word from last year’s post, it’s just a lovely event. The city itself was looking great, the venue was again the unorthdox yet perfectly fitting setting, and the programme of talks & workshops again struck the right balance between aspirtational theory and gritty practical.

Feedback on my talk, Managing Complexity – UX vs the business model has been really satisfying. I was a little apprehensive about being quite so candid about a particular project I brought into the talk, but comments have completely vindicated that decision.

Colin Meney’s summary of the talk is available here, and I believe articulates the key points much more clearly and succunctly than the original talk did!

UX Scotland 2015 is already in the pipeline by all accounts. I look forward to making the regular trip across the Irish Sea once again, confident that I’ll be seeing as comprehensive a cross-section of the industry as I could wish for.

A criminal past

My name is Patrick Stuart Monro, and I have a criminal past.

Some weeks ago this thought occurred to me:

It had begun to feel that so much of what I was saying, whether on Twitter or off it, sounded like that old stereotype of the ex-smoker whose every utterance forms an unrelenting diatribe against their former habit.

Moving deeper into the wold of user experience research and user-centred design has turned my professional sensibilities on their head; I’m a poacher-turned-gamekeeper. From an inauspicious start at a design sweatshop, successive developments brought me to increasingly align with principles that should have been ingrained from day one, but were not.

I envy those who realise early in their design careers – perhaps through effective education – that people should be at the centre of their work, those who will consume the outputs from it. My early career was a series of exercises in aesthetic futility, recurring attempts to prove something about myself that rarely manifested itself in user-centred design of any variety.

Graphic work particularly was more often than not an exercise in Photoshop promenading. Maybe I would shoe-horn in a new typeface that I liked the look of, usually in wilful ignorance of the ultimate audience or purpose.

That said, no-one suffered, no-one died. Every piece of work I produced was signed off by a client as fit for purpose (not necessarily an endorsement of it being effective of course), and the work I was doing was no better or worse than numerous design projects created every day around the world.

What my tweet made me aware of was that I wish at times I could address my younger self (doesn’t everyone?), and begin to plant the seeds of responsible design earlier.

An opportunity has become available to do something approaching this, as a contributing lecturer to the Interactive Multimedia Design course at the University of Ulster. I can at least begin to make amends for my own lack of understanding (something I can’t solely attribute to poor levels of design education) by passing on some of what I’ve learned in 20+ years as a designer, albeit far too few of those spent as an effective one.

I find it cathartic to admit that I really haven’t been the designer I should have been for most of my career. But – as with all personal transformation – admitting aproblem is the first step. Followed by taking each day as it comes, and working to improve, one day at a time.

And I use each day to distance myself as far as possible from that younger version of me; the one who didn’t appreciate the privilege of working as a designer, and the responsibility that it brings with it.

I remain an eternal student of design. There are those in the industry (the ‘design’ industry in its widest possible sense), both globally and locally, that I look to now to help me make up for lost time. And it’s time I acknowledged them.

And with that, the subject of a future post becomes clear.