Category

Process

Formula doesn’t mean formulaic

One of the occasional criticisms hurled at user experience as a discipline is that it is simply a box–ticking accessibility exercise; that by engaging in solid research and analysis, somehow UX is the boring bitthat has to be done before real design gets a look in. Related to this is another misconception that if a diligent user–centred design process is followed, somehow we will...

The Entropy of Intent

With the publication of his article ‘A Mathematical Theory of Information’ in 1948, a visionary mathematician and engineer named Claude Shannon all but established information theory, outlining in his paper the building blocks of digital communications. His work introduced a contextual definition of ‘entropy’, addressing the reliability of data transfer, the conveyance of information from a...

In (further) praise of personas

I felt this piece from UX Matters – Are Personas Still Relevant to UX Strategy? – and the string of great comments that follow it warranted a post here, based on personal experience forged in rigidly commercial environments. To my mind, personas introduce a much needed human aspect into what can otherwise be a soulless, technical process that leads to an anodyne web site, app or web...

UX & The Weight of Expectation

I’ve been thinking increasingly about the importance of user expectations in planing an effective user experience. The greatest asset we have in going to meet the challenge of the user’s mental model is simply knowing it exists in the first place. A huge part of user research concerns itself with the needs of the user, but it’s important not to let this spill over into a hapless...

Adapting to responsive

Responsive web design has reached the grand old age of two and remains the single most important shift in design and development for the web since the advent of CSS. Broken record I have written previously about the dangers of dogmatic approaches, emphasising that we should move in the direction of responsive design increasingly and methodically. RWD is not however a be-all-and-end-all. It is not...

About

In My Experience is the personal blog of Rick Monro, a designer & researcher in Belfast, N. Ireland

@monro on Twitter