Category

UX

Embrace failure: inform research using a Pre-Mortem

A pipette fills multiple test tubes ahead of experiements

“I have not failed. I’ve just found 10,000 ways that won’t work.” — Thomas A. Edison One of the most effective ways to kick off a new initiative is to identify how it might go wrong. Similarly, when planning research goals and methodologies, awareness of potential weaknesses can help to establish immediate learning goals. The Pre-Mortem is a well-established facilitation tool for...

Designing systems, not UI

Graphical representation of a computer displaying an alert

I’ve written a piece for the Puppet blog on the thinking behind an alerts & notifications system for a new product. I’ve had great feedback on the article, which serves to remind me that I should lift the lid a little more often on the work we’re doing. Covey’s prioritisation matrix is referenced as part of the piece. This is, of course, a commonly known and commonly...

Silo mentality: where great customer experience goes to die

decrepit machines

Despite working in experience design, I don’t go around looking for opportunities to criticise products or services. Like most people, I just want to get on with what I need to do and accept that occasional lapses in service are bound to happen now and then. Ten minutes in to a recent hotel stay, however, I was already making notes. After taking my name, the receptionist promptly disappeared...

UX Belfast at Belfast Design Week 2019

As a Belfast Design Week fringe event, a collaboration with Ladies that UX Belfast, with a notable guest author and great local content, it’s no surprise that this week’s UX Belfast meetup was the largest to date. Charlotte Tracey got the talks going with insights into the power of data and immersed us in the world of qual and quant data. Our guest author Jonathan Shariat was nothing less than...

UX Belfast 2019 is go

UX Belfast 2019 got off to a tremendous start with two prominent practitioners of human-centred design. Kate O’Neill, author of Tech Humanist, joined us from New York, taking questions from the Belfast audience and expanding on the ideas put forward in her book. Rebecca Walsh CEng gave us valuable insights on the discipline of service design, and the work that she and Big Motive are involved with...

About

In My Experience is the personal blog of Rick Monro, a designer & researcher in Belfast, N. Ireland

@monro on Twitter