Category

UX

A few words about the Five Whys

Following this piece on FastCo Design about getting to the root of a problem, I thought I’d share a little experience of using the ‘Five Whys’ technique in the field, plus a few observations I’ve made on its use for user research for the web. For those unfamiliar with it, the Five Whys involves posing an initial query (e.g. “Why is online booking so difficult on this...

A sense of completion

Throughout a career primarily as a visual designer, I’ve always struggled with the judgement of when a piece of work is “done”. In graphic design, the urge to continue adding, embellishing is almost overwhelming. Maturity and of course experience influence better decision-making, but inevitably you find yourself mentally revisiting each project many times in the months after...

Putting the spotlight on ‘delight’

Disclaimer: I tend to react adversely to industry buzzword memes. A new word has been gradually creeping into the design industry lexicon. Designers should now, apparently, design for “delight” – and once again a word has been introduced without context into the forefront of design debate. I’ve avoided ‘cool’ for most of my professional career. I don’t do...

Rockstars, preachers or craftsmen. Time to choose.

My father was a joiner, serving his apprenticeship in the Harland & Wolff shipyard in Belfast. He took a simple pride in his work, going on to develop his skills in a number of construction firms across the city. I don’t believe he would have labelled himself a “craftsman” and I am confident that, while knowing no project he worked on would be complete without his...

I’m a designer. What do I know?

From time to time something comes along to give you a gentle nudge, prompting you to reassess your knowledge as a professional. Such an occasion came last month in the form of the ever-enjoyable UX Bookclub Belfast. People are liars (apparently) The book being discussed was “100 Things Designers Should Know About People” by Susan Weinschenk. Compiled from a series of blog posts...

About

In My Experience is the personal blog of Rick Monro, a designer & researcher in Belfast, N. Ireland

@monro on Twitter