In My Experience

Thoughts on design strategy • UX • product experience • innovation & culture • by Rick Monro

‘She Rocks!’ Awards 2019

Last week I was stunned to receive a nomination in the Women Who Code Belfast ‘She Rocks!’ awards. The Honorary Changemaker award was introduced this year “to recognise men who have actively committed to the advancement, sponsorship or championing the progress of women in tech. We rise by lifting others, and allies are a vital component in our mission to inspire women to excel...

Silo mentality: where great customer experience goes to die

decrepit machines

Despite working in experience design, I don’t go around looking for opportunities to criticise products or services. Like most people, I just want to get on with what I need to do and accept that occasional lapses in service are bound to happen now and then. Ten minutes in to a recent hotel stay, however, I was already making notes. After taking my name, the receptionist promptly disappeared...

UX Belfast at Belfast Design Week 2019

As a Belfast Design Week fringe event, a collaboration with Ladies that UX Belfast, with a notable guest author and great local content, it’s no surprise that this week’s UX Belfast meetup was the largest to date. Charlotte Tracey got the talks going with insights into the power of data and immersed us in the world of qual and quant data. Our guest author Jonathan Shariat was nothing less than...

The Humble Designer

One of the (arguably few) benefits that comes with having some gray hairs is the maturity to reflect on what you have learned over the years, and how you have learned it. The early years of my career were not distinguished. I lacked direction and was not particularly interested in developing myself. I eventually woke up around eight years in. Those lost years often give me the uncomfortable...

UX Belfast 2019 is go

UX Belfast 2019 got off to a tremendous start with two prominent practitioners of human-centred design. Kate O’Neill, author of Tech Humanist, joined us from New York, taking questions from the Belfast audience and expanding on the ideas put forward in her book. Rebecca Walsh CEng gave us valuable insights on the discipline of service design, and the work that she and Big Motive are involved with...

About

In My Experience is the personal blog of Rick Monro, a designer & researcher in Belfast, N. Ireland

@monro on Twitter