In My Experience

Thoughts on design strategy • UX • product experience • innovation & culture • by Rick Monro

Latest stories

Designing systems, not UI

Graphical representation of a computer displaying an alert

I’ve written a piece for the Puppet blog on the thinking behind an alerts & notifications system for a new product. I’ve had great feedback on the article, which serves to remind me that I should lift the lid a little more often on the work we’re doing. Covey’s prioritisation matrix is referenced as part of the piece. This is, of course, a commonly known and commonly...

Top 5 books 2019

A tough year to pick a top five from, but here goes. Tragic Design Jonathan Shariat and Cynthia Savard Saucier Shariat and Saucier explain how poorly designed products can anger, sadden, exclude, and even kill people who use them. Through a series of historical case studies, the errors of design become woefully apparent. The designers responsible certainly didn’t intend harm, so what can we do to...

‘She Rocks!’ Awards 2019

Last week I was stunned to receive a nomination in the Women Who Code Belfast ‘She Rocks!’ awards. The Honorary Changemaker award was introduced this year “to recognise men who have actively committed to the advancement, sponsorship or championing the progress of women in tech. We rise by lifting others, and allies are a vital component in our mission to inspire women to excel...

Silo mentality: where great customer experience goes to die

decrepit machines

Despite working in experience design, I don’t go around looking for opportunities to criticise products or services. Like most people, I just want to get on with what I need to do and accept that occasional lapses in service are bound to happen now and then. Ten minutes in to a recent hotel stay, however, I was already making notes. After taking my name, the receptionist promptly disappeared...

UX Belfast at Belfast Design Week 2019

As a Belfast Design Week fringe event, a collaboration with Ladies that UX Belfast, with a notable guest author and great local content, it’s no surprise that this week’s UX Belfast meetup was the largest to date. Charlotte Tracey got the talks going with insights into the power of data and immersed us in the world of qual and quant data. Our guest author Jonathan Shariat was nothing less than...

About

In My Experience is the personal blog of Rick Monro, a designer & researcher in Belfast, N. Ireland

@monro on Twitter